Precise Property Privacy Policy

Privacy Policy

Last updated: 14 October 2025

Precise Property Strata Management Pty Ltd (“Precise Property”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and recent legislative reforms effective in 2025.

This policy explains:

  • What personal information we collect
  • How we collect and use it
  • Your rights under Australian privacy law
  • How we protect your information
  • How you can access, correct, or delete your information
  • How to make a complaint
  1. Scope

This policy applies to owners, suppliers, committee members, and anyone who interacts with us.

  1. What Personal Information We Collect

We may collect:

  • Name
  • Mailing and/or street address
  • Email address
  • Telephone number
  • Information provided via our website, email, SMS/MMS, or surveys
  • Any other information you provide directly or indirectly
  1. How We Collect Personal Information

We collect information:

  • Directly from you (via website, email, SMS/MMS, mail, phone)
  • Through solicitors or conveyancers acting on your behalf
  • During conversations with our staff
  • When you update your details
  1. Why We Collect Personal Information

We collect, hold, use, and disclose your personal information to:

  • Provide strata management services and customer support
  • Verify your identity
  • Communicate with you and fulfil administrative functions
  • Grant access to secure areas of our website
  • Comply with legal obligations
  • Investigate complaints or disputes

We will not sell, rent, or share your personal information except as described in this policy.

  1. Your Rights Under Australian Privacy Law

You have the right to:

  • Access and correct your personal information
  • Request erasure (“Right to be Forgotten”) when data is no longer needed or consent is withdrawn
  • Data portability – request transfer of your data to another provider
  • Withdraw consent at any time
  • Complain to us or escalate to the Office of the Australian Information Commissioner (OAIC)
  1. What Happens if We Can’t Collect Your Information

If you do not provide required information, we may not be able to deliver certain services (e.g., access to owner-only features).

  1. How We Disclose Personal Information

We may disclose your information:

  • To employees, contractors, and suppliers for strata management purposes
  • To professional advisers (accountants, solicitors, auditors)
  • To committee members (e.g., your email address if you are on a committee)
  • To law enforcement or regulators as required by law
  • In connection with mergers, acquisitions, or sales
  • As otherwise permitted or required by law
  1. Automated Decision-Making

If we use automated systems or AI for decision-making, we will inform you and provide details on how these decisions are made.

  1. How We Protect Your Personal Information

We take reasonable steps to secure your data, including:

  • Firewalls, encryption, and password-protected systems
  • Virus detection and monitoring
  • Staff training on privacy compliance
  • Contracts requiring third-party security measures
  1. Data Breach Notification

If a data breach occurs that is likely to cause serious harm, we will notify affected individuals and the OAIC promptly in accordance with the Notifiable Data Breaches (NDB) scheme.

  1. Accessing, Correcting, or Deleting Your Information

To access, update, correct, or request deletion of your personal information:

  • Contact us using the details below
  • Provide your name, email, mailing address, and phone number
  • We may verify your identity before processing your request
  • We will respond within a reasonable timeframe
  1. How to Complain

If you believe your privacy has been breached or have concerns:

  • Contact us at the details below
  • We will investigate and respond promptly
  • If unresolved, you may lodge a complaint with the OAIC at https://www.oaic.gov.au
  1. Contact Details

Precise Property Strata Management Pty Ltd
48/117 Old Pittwater Road
Brookvale NSW 2100
Email: info@precise.property

  1. Changes to This Policy

We may update this policy to reflect changes in law or our practices. Updated versions will be posted on our website, and we will notify you of significant changes.